Your comprehensive guide to Digital Financial Services terms and concepts in Ethiopia's evolving financial ecosystem
Browse through our comprehensive collection of Digital Financial Services terms and definitions
The ease with which individuals—regardless of their location, literacy level, physical ability, or access to technology—can use and benefit from digital financial services.
A physical or digital location where users can interact with digital financial services—such as making payments, sending money, or getting support. Access points can include bank branch offices, ATMs, terminals at the POS, agent outlets, mobile phones, and computers.
A personal record with a financial service provider where users can store money, track transactions, and access services like sending, receiving, or saving funds.
A person that regularly uses digital financial services to perform transactions such as sending money, making payments, or accessing financial products.
A person or business authorized to provide digital financial services on behalf of a provider—such as cash-in, cash-out, registration, and customer support.
A group of agents working under a financial service provider to deliver DFS like cash-in, cash-out, registration, and support across different areas.
A physical location that carries one or more agent tills, enabling enrolment as well as cash-in and cash-out transactions.
A digital account assigned to an agent used to manage float (working capital).
A company or platform that connects multiple financial service providers to users or agents.
A software program users download on smartphones to access financial services.
The amount of money available in a user's account or wallet.
A personal or business record held by a bank where users store money and access services.
Ethiopia's digital financial services landscape is rapidly evolving, bringing financial inclusion to millions of previously unbanked individuals. This glossary serves as your comprehensive guide to understanding the key terms, concepts, and innovations shaping the country's financial future.
From traditional banking concepts to cutting-edge fintech innovations, our glossary covers the essential terminology needed to navigate Ethiopia's digital finance ecosystem. Whether you're a financial professional, policymaker, researcher, or simply interested in understanding digital finance, this resource provides clear, accurate definitions of DFS-related terms.
The terms are organized by category to help you quickly find relevant information, and our search functionality allows you to locate specific terms or concepts. Each definition includes practical examples of usage to help you understand how these terms apply in real-world scenarios within Ethiopia's digital financial services landscape.
